Question: Hi I have been trying to add products to the store facility on my Trial site and have got as far as pittting in the details and addinga picture of the product but am unable to see the product in the store, only see it in the preview.   Please adv... [more]
Answer: Have you set-up you store per the instructions provided in the eCommerce Quickstart Guide available at http://host1.bondware.com/~dubaionline/admin_help.php?Please download this PDF document and set up your store per the guidelines provided.If after using... [more]

Question: Hi There,   I am still having problems with Adman, and the logo that I want to appear on the index page, under the advertising heading is not showing. I understand that I have to copy and paste that Bondware element, but where to?   Thanks ... [more]
Answer: Rory,Which site are you working with?  Can you send me the URL to your Bondware site?Please email me directly at jeff@bondware.com and I will help you get this straightened out this morning or early afternoon.Thanks,Jeff Johnson615-333-7775x32

Question: I was billed $55 on 11-15. This is not correct... I should only be billed $25. I did add the Community Calendar Module on 10-19 and paid $30 at that time (Order #626) with the understanding that it is a 1 time fee. Why was I billed $55? Timothy ... [more]
Answer: Hi Tim, Sorry for the mix-up. I've passed your question on to the folks in billing. They will respond shortly. Bondware Support

Question: How do I change my admin password on my site?  It is still User: admin and Pass: admin.Site: allsportsmagReply to: tim@allsportsmag.com
Answer: Tim,I suggest you do the following. Go to this URL http://host1.bondware.com/~allsportsmag/signup.php and create your own website membershhip. After the new account has been set up, then signon to the website using the admin/admin sign-in. ... [more]

Question: Hi There,   I have added an a new ad to my site that I want displayed on my front page in the right side bar, it shows as a pending ad, how do I change the status of the ad to active.   Thanks   Rory Cross
Answer: Rory,There is a pull down arrow button next to the word "Pending" in th Status area. Just click that arrow and select active.John McDaniel

Question: How Do I change my admin passwor and Username? Thanks Rory
Answer: I believe someone from support has already contacted you directly to resolve this issue, but the short version is to log in with your current user name and password, then go to your profile  (www.mysite.com/profile.php).  Once there, follow the ... [more]

Question: Hi, I'd just like to know a few things about your CMS product. I'm a web agency in France and build websites for my clients. I'd like to have your product to work with, for each client that the website could suit their needs, in most cases of dynam... [more]
Answer: In most cases all Bondware sites are hosted on our servers in our data center.  However, for large customers and/or some resellers, you may opt for an enterprise license which will allow you to host our software on your own servers.  For more sp... [more]

Question: If I need to Combine Newsletter Broadcasting with on-line Newsletter hosting do I purchase two different Bondware product solutions? I would like to email my HTML newsletter which consists of a main page and links to 12 other sub-pages with additional c... [more]
Answer: PLEASE CONTACT BONDWARE DIRECTLY AT SALES@BONDWARE.COM Many website questions are answered via direct email and/or phone calls.  As a follow up to our customer service, where you happy with your website response?  Do you still have any questio... [more]

Question: Hi There, I was wondering if it would be possible to add a button on a form to download a file. I have created a form where users will be able to enter their CV's but would like them to be able to upload their photo's as well. Is this possible?   ... [more]
Answer: Rory,Not with the standard bondware web forms.  You could build something fancier in HTML if you prefer and have it email you their file.  You could also let members or site visitors upload files via our File Library module.  It is not a &q... [more]

Question: Hi, I was wondering whether any of your services allow us to have e-mail addresses linked to our website. For eg. rory@thegulfresident.com Thanks   Rory
Answer: Rory, Yes. Just let us know the addresses you need. Bondware Support

Question: Hi There, I am having a problem with editing text in the HTML editor. Once I have copied and pasted the text into the editor, it is all squashed without the original text formatting. So I then try to format the text and save it and the changes are not sa... [more]
Answer: Rory,What program are you copying the text from? Many programs, Word as an example, actually contains code that is disruptive to HTML code. So, if you are pasting directly from a program such as Word directly into the HTML editor you likely will not be pl... [more]

Question: Hi There,   I am trying to enter a link to the store in the center of my home page, is this possible?   Thanks   Rory
Answer: Hi Rory,Yes, it is possible and fairly easy to do, depending on exactly what you are trying to do.You first need to get the URL to where you want to have the link pointed, this is typically best done by navigating to the page you wish to link to, then cop... [more]

Question: I forgot to toggle the selection that I wanted email notification of responses to a forum post - internal suggestions forum. Now that I've submitted the post, am I able to trip the toggle indication I'd like to be emailed when response occur. I haven't st... [more]
Answer: Excellent questions.  You can toggle your setting to receive emails from a particular forum at any time.  At the top of each forum, where it lists the threads, there is a link title "email [yes] [no]".  Which ever is highlighted i... [more]

Question: I am interested in your self publishing software so I can setup a community based magazine/retail store. Your software seems to have everything i need however I still have a few questions: 1) Is this software instaled on my server or is it resident ... [more]
Answer: 1) Is this software instaled on my server or is it resident on yours? TYPICALLY IT WILL RESIDE ON OUR SERVERS EXCEPT FOR ENTERPISE LEVEL CUSTOMERS 2) Can I access outside cgi scripts that you DO NOT have setup as add-on modules? IF THEY ARE LINKS ... [more]

Question: Hi I am trying to insert an image into an article, but keep getting the little box with the red cross in it! Is there something I'm doing wrong? And is there a specific format it needs to be in as well?   Thanks
Answer: Please see the response to this question here - http://www.bondware.com/mod/service/admin_question.php?edit=40Let me know if you need additional information on this issue by e-mailing support@bondware.comJohn McDaniel

Question: Hi I am trying to insert this image into the home page section of my website to the left of the heading. But still getting the box with the square in it?????   Thanks   Rory Cross
Answer: Rory,The text string that has been put in the URL box of the Insert Image dialog box, is not a URL. You need to insert a URL, I believe in this case, the URL for the Emirates Flag should be http://host1.bondware.com/~Dubaiguide/photos/File12.gifThat will ... [more]

Question: Hi There, This might seem like a strange question, but I recently deleted the place holdes on the home page of my site that contains the tagline for the magazine, and I have managed to get it back but without the original colour. Could you possibly tell ... [more]
Answer: Rory, Is the area of concern the gray background behind the text "An Online magazine for the International Expatriate and the local residents of the Gulf Region"? I don't have a record of the color that may have been in that spot, but here... [more]

Question: I am trying to make a site similar to deviantart.com for thecollegeartist.comwill your software work for this sollution and what would it cost?
Answer: PLEASE CONTACT US DIRECTLY FOR QUOTES AT SALES@BONDWARE.COM Many website questions are answered via direct email and/or phone calls.  As a follow up to our customer service, where you happy with your website response?  Do you still have any ... [more]

Question: Do you offer your products to overseas clients
Answer: Yes, we have several overseas customers.  However, ecommerce must be done in US dollars or through US accepted credit cards. I"ll attach a link to a recent customer in Israel.  They chose not to go with a custom design and built the look... [more]

Question: I recently purchased my trial site.  I had previously purchased my domain name from GoDaddy.com.  I have set the domain to redirect to the Bondware address.  What is included in the hosting?  Do I keep it setup like this or can you act... [more]
Answer: Tim,You keep the setup like it is. Your URL is pointed to the Bondware servers and they in turn point to your site's content at the host1.bondware.com/~allsportsmag/.

Question: Hello, I'm intrigued by your software and the features you offer as well as your website hosting information. However, I'm in the process of discovering the best solution for a web-based newspaper (startup). I also have experience as a professional web d... [more]
Answer: Sean,Most of our customers do host their applications with us, although you can still do the web design and maintenance yourself.  If you do need to have it on your server, we can work with you.Please call us to discuss pricing.  We charge an in... [more]

Question: Hi There, My trial site is about to expire, and I need to know if when I purchase the software and activate my site will the info in my trial site stay as is? I did purchase the premium package this afternoon but might have put the incorrect URL for the ... [more]
Answer: Rory,Thank your for choosing Bondware Web Solutions for your ~Dubaiguide/ website. Yes the info you have developed on the site will remain as is.You did enter the incorrect trial site URL in the order. I will get with the accounting folks and correct this... [more]

Question: Hi , After installing the trial version of BCS, I went through the quick start guide and it said that a link to BW Commerce should appear in the extras section, but it hasn't is there something else I need to do?   Regards   Rory Cross
Answer: The link is in the extras area of the admin menu as "store admin".John McDaniel

Question: I purchased the $50 online magazine package. I assumed I would be granted access to a program where I can began designing my website. Is this incorrect? If so Im not sure what I purchased. Im not able to access anything other than your regular website. I ... [more]
Answer: I understand this issue has been resolved by our sales team.  If you have further questions, please contact us at: 615-333-7775 or at sales@bondware.com.The short answer, to follow up for others who may read this post is that the process is to set up... [more]

Question: It just gone.....what happened?Markmgmt@gold-companies.com
Answer: Mark,Did you purchase the site or was it still on trial?Johnjohn@bondware.com

Question: There are several "issues" with the current file lib module:-The file download count in broken-no option for thumbnail sizes (Or for anything else... for that matter)-The link to upload is broker for non-admins - it points to an .ez page-Outward... [more]
Answer: THE FILE LIBRARY MODULE IS A BASIC MODULE WITH SIMPLICITY AND EASY OF USE IN MIND.  FEATURES ARE INTENTIALLY LIMITED TO MAKE IT EXTREMELY EASY AND UNCONFUSING TO UPLOAD AND MANAGE FILES ON YOUR WEBSITE.  WE HAVE MORE ADVANCED TOOLS AVAILABLE IF ... [more]

Question: i seem not being able to post a picture within an article can you kindly please show how
Answer: If you can provide us with more information as to which website (URL) you are working with and possibly provide the image you are trying to load and which article (if there is an issue on a specific page/article), then we will be better able to serve you.... [more]

Question: Hi I am trying to insert an image into an article, but keep getting the little box with the red cross in it! Is there something I'm doing wrong? And is there a specific format it needs to be in as well?   Thanks
Answer: Please see the attached PDF file for the basics: Load graphics to be added to articles into the site's file management area Create a article Use HTML editor's insert graphic function to add graphic to article's body. Graphic formats su... [more]

Question: There are several places in the community forums module where the links to a member's home page is mis-linked.For instance:On the thread view pages:The person who starts a thread, their homepage link worksHowever every following person's link does not in ... [more]
Answer: PLEASE CONTACT BONDWARE DIRECTLY AT SUPPORT@BONDWARE.COM Many website questions are answered via direct email and/or phone calls.  As a follow up to our customer service, where you happy with your website response?  Do you still have any q... [more]

Question: How do I find/list and delete graphics files no longer in use?  The "Site File/Graphics Library" option on the menu lists almost none of the graphics on the site. 
Answer: Tom,I believe our sales team has already answered your question directly; however, for others reading this post, please see the below.There are several ways to upload graphics/photos into Bondware.  1) Upload them to the File Manager, which comes wit... [more]

Question: I created a web form for the Nashville Tech Council website.  When I attempted to test it out, after I hit the submit button, I received the Message was not sent Mailer Error: SMTP Error: The following recipients failed: kbittorie@technologycouncil... [more]
Answer: I believe you can only send to one recipient.  If you need two, you'll need to use a mailing list ... but regardless web forms currently only support one email address. Bondware Web Solutions Support

Question: The My Profile page is gone.  I truly think that some time ago I deleted that file, when first building the site.  Then I did't realize what it was, now I know and need it back.  I s there anyway to recoupe that page?  Or is there a le... [more]
Answer: Shannon,This is very easy to recover.  All you need to do is add a new link to your sidebar.  Call it "My Profile" (or whatever wording you choose) and when picking the link type, select standard bondware link ... then select the "... [more]

Question: Having trouble with an online questionnaire form on the Nashville Capital Network site.  When we send out test forms everything works fine, but when someone from another company sends information in using the form it's not being delivered properly.&n... [more]
Answer: Just to finalize this entry ... heard from Kevin and it appears the problems were user related and likely due to people filling out the form incorrectly or exiting before officially submitting the form.  If any further issues or questions arise, plea... [more]

Question: Can I have portions of our website visible and/or available to certain members only?
Answer: Yes, however it will be by "groups" of members. You have website members that can be "Premium 1" or "Premium 2" statuses.  You control this through member management.  On member management, view the member you wish... [more]

Question: I am trying to edit the Site Header Displayed Under Logo.  This is on the Basic Layout Settings page.  The box in which you can change the content is missing.  I have tried for a couple of days and from different computers and it is still n... [more]
Answer: I'm confused by what I understand your problem to be.  If you navigate to http://host1.bondware.com/~allsportsmag/admin_lookfeel.php  or  www.yourdomain.com/admin_lookfeel.php, you should see the text box to enter header text (on the basic ... [more]

Question: What are Bondware's primary CMS (Content Management System) main features and php modules?
Answer: Professional Custom Web Design compatibility Intuitive Web Site Builder to create, design and maintain your site One-Click Page/Article Edit capability Dynamic Database driven site HTML Text Editor (no Programming) Unlim... [more]

Question: Hi, Is it possible to upload images as links on the first page of the store. What I want to do is under each catagory have an example thumbnail of what is in each catagory and link it to the products page of that catagory. Thanks Rory Cross
Answer: Yes.  Once the department is created, you can edit the department and upload an image to replace the text link for the department.  This will greatly improve the looks of your store and is highly recommended.Thank you,Bondware Web Solutions Supp... [more]

Question: Hi There, We are wanting to purchase the News Letter software but I am not all together sure on what it's capabilities are. What we are wanting to do is send a monthly news letter to all sbscribers of our on-line magazine, now what I want to know is, is ... [more]
Answer: Good question Rory.  First of all, please email sales@bondware.com and they will help you get started with Newsletter Pro, our email marketing software.Secondly, with the software the base monthly fee is $15/mo or $10/mo (for existing Bondware custom... [more]

Question: regarding www.houstoncochamber.com Can this be done? The example above is how I would like for an entry to be, I just need the correct title on the line following. Would you please rename 3 lines for me on the directory listing form? Instead of 1... [more]
Answer: Shannon,The page where you may make changes to the labels that show is - http://www.houstoncochamber.com/mod/directory/admin.php?action=settingsThe one caution I'd provide is that every listing in the database will need to be changed since the 1st and Las... [more]

Question: My site has alot of affiliate banners and jpg photos.  I cut and pasted the photos onto my site and uploaded them.  I am concerned that they maynot open in others browsers as fast as mine.  If I use the address of the banners would they ope... [more]
Answer: In general a copy of photos and banner images should be on the server that is serving the website.  Whenever you link to another site to pull up images you are significantly slowing the performance of your site.  If you need additional help... [more]

Question: If I am in "admin" updating/ adding a page, and someone else goes to look at the site, is the entire site down, only the page I am updating or creating, how does that work?
Answer: The site is never down.  Visitors will see the last saved version of a web page.  You can also design new web pages and save them in pending mode ... then when they are ready, you can activate them and either create a link directly to them or pu... [more]

Question: Viewing my member stats, under admin.....  If I go to Members: Search: Login Failures,  There is a  list there.  It seems all the endings to the emails address are "houstoncochamber" and looks like it started around Thanksgiv... [more]
Answer: The log in failure report lists all IP addresses along with the attempted user names that were entered but failed.  This is one of the many ways we track and help to stop hackers from coming to Bondware Sites.  We also track IP address on accoun... [more]

Question: Under member management,  Members: Add Email List I need to generate address to send out our first attempt at a newsletter.  This seems to be the place to do it.  Will it send everyone I put on this list a "welcome, thank you ... [more]
Answer: You can always just upload an email list through the newsletter mailing list functionality ... either through the free newsletter functionality or through the add-on module (eMarket or Newsletter Pro). The Add Email list in the Members section, will cr... [more]

Question: How to create a Bondware sidebar menu link whose access is restricted to either website members, Premium 1 or Premium 2 website members?
Answer: The answer to the question below presumes that there is already a sidebar section in the Primary [left] or Secondary [right] sidebar into which to insert the content section/navigation link. If not, then create same by following these links... [more]

Question: Hi There, I recently started using Bondware with your testsite service. I am finding the software great to use and really user friendly. I am having a hassle using the trial version of Adman though. I have created a new ad and am not able to see it on ... [more]
Answer: Use of the Adman module requires an understanding of Bondware Elements.  Bondware elements provide a way for modules to serve data or content to each other.  You can see a list of elements provided by the adman module by going to Admin|Modules a... [more]

Question: We are using the Calendar Module.  I would like to ask, if possible, in future upgrades could you add some or any of these features. I would like for the month view calendar that is displayed on the sidebar-- the dates that have an activity li... [more]
Answer: 1) is currently availabe.  You can control this via CSS with our Classed element (style sheet changes) or with a setting in the basic element.2) We have had discussions about recurring events and the basic community calendar module will not be built ... [more]

Question: After doing the upgrades on my site released by your company my HTML editor  function no longer works. Thanks, Kevin Bittorie 615-743-3162 Nashville Tech Council
Answer: You have to delete your cache to get all the new files. See the release notes below that were included with the upgrade. Thanks, Bondware Support This release, along with a few minor maintenance items, mainly includes the newest version of the HTM... [more]

Question: Hello, I am the editor of fnewsmagazine.com, the online paper for the School of the Art Institute of Chicago. For about a year now my web designer and I have tried to have our system set up so that readers can comment on articles. We think that in order ... [more]
Answer: I understand this issue has been resolved by our sales team.  If you have further questions, please contact us at: 615-333-7775 or at sales@bondware.com.The Bondware content management system was built with needs like this in mind and we work hard to... [more]

Question: When you click the header (logo/skyline pictures) on the Nashville Tech Council website, it is linking to an old web design page archived by Bondware.  It should link back to the current NTC homepage if someone clicks on the header.  Could ... [more]
Answer: Your website header image rotates with each refresh or new page visited.  This is controlled via our Ad Manager module.  All images have the ability to assign links to them when the "Ad" or image is clicked.  You need to go to the... [more]

Question: I belong to a NFP organization (a church) and am interested in designing a website for the church.  I'd like to do my own as opposed to contracting with Bondware to do it.  I'm not sure what modules I would need to purchase in order to do all th... [more]
Answer: Yes, with Bondware you can design your own website.  You can apply one of our web design templates, a custom template and modify the design yourself, or start from scratch and design your website on Bondware software.  Bondware web designs are i... [more]

Question: We have downloaded the latest upgrade 74.  After we did that several, but not all of our pages were effected, by becoming wider than the screen, and some pages the formatting of the text was effected. I guess in simple terms..... can ya' fix 'em bac... [more]
Answer: Shannon,Please check your site. Believe all pages are now formatted as you want.The issue in the Mid-Cumberland Human Resources Agency Services case [ http://www.houstoncochamber.com/news.php?viewStory=51 ] was the use of a graphic which was wider than th... [more]

Question: Thank you for your quick response regarding my first question.  I have looked back at the site and the pages do now seem to be back in order.  You are correct, I am building the page in Word, to ensure my spelling and typos, (I can not get spell... [more]
Answer: Shannon,This is a setting under "SITE LAYOUT" then "BASIC LAYOUT".  It's about 1/2 way down the page and you can set the secondary (typically right) sidebar to only show up on the homepage or to show up on all pages.Thanks,Bondwar... [more]

Question: How do I change the template I originally chose? I chose the publication template but want to try one of the others.  I don't see the option to change templates
Answer: We understand sales team has already answered your questions.  However, if you still have questions, please contact us at sales@bondware.com or at 615-333-7775.To others reading this post, Bondware does not technically use the word "template&quo... [more]

Question: Hello! We've been using your 15 day trial and realize what we need for our site is a little of this or that - a hybrid of what you offer with the upgrade software.  We'd like to know what you offer regarding a customized site.  We'd like t... [more]
Answer: We certainly offer the ability to build new modules/features based off custom specifications.  Please contact our sales department to get more of the specifics.  You can contact John McDaniel at John.Bondware.com to begin discussions on what's i... [more]

Question: I have a Bondware website and get the free website statistics package.  I see my statistics are from Webanalyzer, but I don't understand what the output is telling me.  What is a "unique site" vs. a "unique visitor"? ... [more]
Answer: Intrepreting website traffic and usage statistics can be confusing. Below is some documentation that details the statistics our free web statistics software displays.We also offer more advanced web tracking software if you are highly interested in your t... [more]

Question: I realize that through admin I can see the number of hits to the page, but how do I go about getting a counter to show up on the homepage? Thanks shannon  
Answer: We don't have "counter" software to show on the homepage.  You can use a 3rd party counter software if you'd like, or you could request it to be a feature in the future.  You can show total visitors online, but nothing will dynamically... [more]

Question: If you have the BCS module installed on a site you can not delete members. Why is that, and is it anticipated that at some point it will change so that sites with stores will be able to remove members?
Answer: We will work on a process in the next few weeks that will allow you to delete members as long as they don't have transaction history in BCS (eCommerce).  However, due to the need to keep consistent purchase history, we will not be programming the opt... [more]

Question: Hi I am trying to insert a navigational image as a hover image but not having any luck?   Thanks   Rory Cross
Answer: Unfortunately, I'm not sure this is enough information for us to assist  you.  Can you please let us know which web site or trial site you are working on and specifically which link you are trying to use this image on?In general, the process is ... [more]

Question: Hi There, I was wondering if it was possible to wrap text around an image in an article like you can in word?   Thanks Rory Cross
Answer: Yes, please open the attached PDF for an example of how to accomplish the desired result. Rory, I've created an example for you on your site. To navigate to this example follow this path:admin | Content Management | Pending Articles Preview the article ti... [more]

Question: I have a question about background images... before making something real, i was playing with options on my account. I can easily change top banner (main logo). But i can't change sidebar background... when i try to change "Upload Sidebar Se... [more]
Answer:  Yes, you can have background images on the sidebar, as well as on sidebar sections. If you go to the advanced layout page, then to the field for CSS, you can add style sheet rules to change most things on the site.  Pull up the "Default S... [more]

Question: can i delete copyright, TOS etc.. on the left lower corner...  or change background or something like that? cause i couldn't find them anywhere, i can't menage them... i can only change text in it...   thanks for help...
Answer: If you are talking about the powered by bondware link at the bottom of the primary sidebar, this can be removed if the verbiage  and links are replaced in the footer of the site design.  This is required verbiage on our sites for the standard fe... [more]

Question: i tried to change Content Area Background and use this code but it's not working... .content_cell {border-top: 0px; background-image http://host1.bondware.com/~miharowebskin/photos (File3.jpg) ;} am i typing wrong? isn't that regular CSS... [more]
Answer: There is an error in the way the file is referenced.  If you are not interested in a relative path, the full path should be: http://host1.bondware.com/~miharowebskin/photos/file3.jpg/file3.jpg Also note that the background will not show up unless ... [more]

Question: Hi, Please could you tell me how to create a link to an article in my site from a piece of existing text.   Thanks   Rory Cross
Answer: Rory,Please see the attached PDF.John McDaniel

Question: Okay,i'm having issues agian with my CSS skin.I dont think its in my coding,becasue the template looks perfect in Dreamweaver and on my personal website.So i'm tinking maybe its an issue that is n bondwares server or something.maybe i'm using tags that ar... [more]
Answer: To use CSS effectively in Bondware, you MUST use the Bondware classes that have been developed.  Please find a full list of the classes and a graphical display of where they apply on the default style guide which you can find in the admin section, un... [more]